You can test any Emma product purchased from us for 100 days to decide whether or not you are satisfied with them. If you realise that Emma is not right for you, simply contact our customer service team at support@emma-sleep.com.au. We'll arrange a pick-up date and issue you a full refund. However, we do ask that you give yourself time to get used to your new mattress. We recommend testing Emma for at least 3-4 weeks before sending her back

The trial begins when you receive your Emma Original Mattress.

We offer a 10-year warranty on dimensional stability and durability of the core materials. For more information, please check our Terms and Conditions.

When you want to return your Emma product, simply use our Returns Portal and our customer service team at support@emma-sleep.com.au will get in touch with you.

FOR BIG ITEMS such as mattresses and box bed, upon confirmation from our customer service team, we'll then start to arrange for a pickup at zero cost to you within our serviced delivery areas.

FOR SMALL ITEMS such as pillows, toppers and protectors, please first e-mail our customer service team at support@emma-sleep.com.au.

Then, just drop off the product at the location of our nearest charity partner to you! Note: Kindly remove any visible Emma tags on the mattress or pillow cover. On the scheduled collection date for BIG ITEMS, you will also need to deposit the mattress outside your home ready for pickup by the driver.

As soon as our warehouse confirms the return of the mattress, we will then process your refund. You may also reach out to us as soon as the mattress is collected so we can expedite processing your refund.

Do take note that it may take up to 2 weeks or longer for the refund to reflect on your account depending on your financial institution. It's best if you reached out to them to check their specific process or timeline for refunds.