Speak Up for Australian Customers

What is Speak Up? 

• At Emma we believe in fostering a culture of transparency, integrity, and accountability. Your voice matters, and we want to provide you with a safe and confidential way to bring serious concerns to Emma's attention.  
• Speak Up is meant for raising serious concerns, with proof or reasonable suspicion, investigating them in a confidential and unbiased manner, and acting upon such concerns, accordingly, ensuring the safety of the person reporting.  

When should Speak Up be used? 

• Speak Up is available to customers who may wish to report violations of Australian competition law and/or consumer law. 

How does Speak Up work? 

 

1. Scan the QR Code  

2. Make a report via Whistleblower Software
   • Emma complies with Australia's consumer and competition laws, ensuring: 
     1. Confidentiality: Reports from customers are handled discreetly, and personal information is only used for resolving the concern. 
     2. No retaliation: Customers reporting in good faith will not face any form of adverse treatment. 
     3. Customer remedies: Where relevant, Emma will provide refunds, replacements, or other additional remedies.  
3. Wait for the investigation of the Speak Up Team
   • The Speak Up Team will send the Receipt and Acknowledgment message within 48 hours of receiving the report. Within 2 months of sending the Receipt and Acknowledgment message, the Speak Up Team will inform the Reporter that the investigation is concluded and the expected next steps, if any.